Refund policy

Returns Policy

At Stormies, we want you to be delighted with your purchase. If you’re not completely satisfied, we’re here to help.

Your Right to Cancel

If you change your mind, you have the legal right to cancel your order within 14 days of receiving your item under the Consumer Contracts Regulations 2013.

After notifying us that you wish to cancel, you have a further 14 days to return the item to us.

To qualify for a refund, the item must be returned in the same condition you received it. You may inspect the item as you would in a shop, but it should not have been used beyond this.

Our 30-Day Returns Guarantee

In addition to your statutory rights, we offer a 30-day returns policy.

You can return unused items within 30 days of delivery provided they:

Are unused and in a resalable condition.
Include all original packaging and accessories.
Are accompanied by proof of purchase.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or you receive the wrong product, please contact us as soon as possible at contact@stormies.co.uk.

Please include:

Your order number.
A description of the issue.
Photographs of the item and packaging where possible.

If your item is faulty or not as described, we will arrange an appropriate remedy in accordance with the Consumer Rights Act 2015. This may include a repair, replacement or full refund.

Return Postage

If you are returning an item because you have changed your mind, you are responsible for the cost of returning it.

If the item is faulty, damaged or incorrect, we will cover the reasonable cost of return postage.

We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you that your refund has been approved.

Refunds will be made to your original payment method within 14 days of receiving the returned item, or within 14 days of receiving evidence that the item has been returned.

Original standard delivery charges will also be refunded where required by law. Any additional delivery charges for premium shipping services are not refundable unless required by law.